Frequently Asked Questions
Since the formation of Twisted in 2000, we have dedicated ourselves to the improvement, restoration and re-engineering of a single iconic vehicle – the Land Rover® Defender®. Throughout that time we have encountered a few questions on a frequent basis. In case you’re wondering, here are the answers:
What is Twisted?
We specialise in taking the standard Defender® and making extensive modifications, whilst keeping the essence of what the Land Rover® should be. Our engineers can spend over 300 hours improving everything from simple bolts, to full engine rebuilds and luxury interiors designed around the customer’s individual requirements.
A Twisted is the ultimate expression of modern dynamism and luxury. A vehicle that is as comfortable off-road as it is on the autobahn. Twisted simply makes each vehicle the best it can be.
Are you part of Land Rover®?
No, we’re an entirely separate company. Twisted Automotive restores and modifies existing Land Rover® Defenders®. Twisted Automotive is not sponsored, associated, approved, endorsed nor, in any way, affiliated with JLR® (see our T&Cs for full details).
How does Twisted differ from the competition?
Twisted has built an international reputation for quality engineering and a creative approach to meeting the needs of the most demanding customers. We’re not limited to cosmetic enhancements, a large part of what we do involves not only making the Defender® drive better, but also last longer.
How can I tell if a Defender® is a genuine Twisted?
Imitation is the sincerest form of flattery – or so we’re told. There are a handful of imposters out there, but thankfully only a true Twisted vehicle will have the ‘Twisted Build Plaque’ proudly on display on the dashboard. However, we do offer a Drive In / Drive Out service and Twisted parts are available to buy at our on-line store. So, if a vehicle looks like one of ours, but doesn’t have the Twisted Build Plaque, it’s not necessarily a fake. Some people choose to improve their existing vehicle, either gradually over time, or by booking in for a complete overhaul. Whilst these ones are undoubtedly improved, and part of the Twisted extended family, only full-spec vehicles receive the Twisted Build Plaque and Yorkshire plaques.
You can check the validity of any individual Twisted parts, or work undertaken, by asking for the supporting documentation which is always provided by us at the point of transaction.
If I want a Twisted, what are my options?
There are 3 options:
1 – Buy a new vehicle from us. We have a stock of new Defender® and Twisted Automotive are the first registered owners. This is a crucial piece of information in the vehicle achieving a Twisted Build Plaque. This vehicle can entirely be specified to your individual choice.
2- Bring your own Defender® to our Drive In/Drive Out service. This can range from a small job such as wheels and tyres, through to a full restoration and re-build of your vehicle including new engine. We would be delighted to discuss this with you.
3- Buy a second hand Twisted. We hold various used Twisted vehicles which can be found on our website, however, if you do buy a used Twisted elsewhere, please do feel free to contact us for authentication.
Does your work invalidate warranty?
Changing standard manufacturers parts does invalidate Land Rover® warranty. However, we do warrant all of our work to coincide with Land Rover® warranty wherever possible. Feel free to give us a call if you have a specific query you’d like to discuss.
What aged vehicles do you work on?
Do you provide in-house servicing?
What are Twisted going to do now Land Rover® have ceased production?
We have enough new units in stock to last for the next few years. The Twisted story doesn’t end there though, we’ll continue to offer our Drive In/Drive Out service for customer owned Defender®. From soundproofing, to stainless fixings and engine power upgrades, to full individual conversions. We also offer a restoration service for Defenders® in need of a little TLC. Whatever your pride and joy needs, our dedicated workshop team will be here to help.
Are all your vehicles modified in some way?
Yes. But some more than others. Experience has shown that some sympathetic future proofing and reliability enhancements really do make the ownership and driving experience more pleasant and fulfilling. Very few clients do not take advantage of the Twisted experience.
Can you export a Twisted?
Yes. There are certain countries with import restrictions, but we will always assist in any way possible.
Can I have left or right hand drive?
Yes, no problem at all!
Our core beliefs:
- User privacy and data protection are human rights
- We have a duty of care to the people within our data
- Data is a liability, it should only be collected and processed when absolutely necessary
- We will never sell, rent or otherwise distribute or make public your personal information
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.
Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
While your email address remains within the MailChimp database, you will receive periodic (approximately one per month) newsletter-style emails from us.
How we store your personal information:
If you submit a comment to a blog post published on this website some personal information will be stored within this website’s database. This is currently the only occasion where personal data will be stored on this website. This data is currently stored in an identifiable fashion; a limitation of the content management system that this website is build on (WordPress). In the near future we aim to change the storage of this data to a pseudonymous fashion meaning that the data would require additional processing using a separately stored ‘key’ before it could be used to identify an individual.